Refund policy
Return and Refund Policy
We want you to be satisfied with your MOREGOSU purchase.
You may request a return within 30 days after receiving your order.
Return Eligibility
To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it. The item should include its original tags, accessories, packaging, and proof of purchase.
Items that have been used, damaged after delivery, or are missing original parts or accessories may not qualify for a full refund.
How to Start a Return
To request a return, please contact us at:
support@moregosu.com
Please include your order number and the reason for your return.
Do not send your item back before contacting us. Returns sent without prior approval may not be accepted.
Approved returns will be sent to our designated U.S. return warehouse. The return address and return instructions will be provided after your return request has been approved.
Return Shipping Costs
If your item arrives damaged, defective, or incorrect, MOREGOSU will cover the reasonable return shipping cost.
For returns due to personal preference, change of mind, or other non-defective reasons, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is caused by a defective, damaged, or incorrect item.
MOREGOSU does not charge a restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item is damaged, defective, or different from what you ordered, contact us at support@moregosu.com as soon as possible.
Please include your order number and photos of the issue when possible.
We will review the request and provide an appropriate solution, which may include a replacement, return, or refund.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or customized products
- Gift cards
- Items clearly marked as final sale before purchase
- Items that have been used, damaged after delivery, or are missing original components
Please contact us if you are unsure whether your item is eligible for return.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order after your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
support@moregosu.com
Contact
For questions about returns or refunds, please contact:
support@moregosu.com